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Realignment Team Reaches Out to Campus

在一群溢流人群参加了一个大学努力简化商业服务的论坛之后,计划者迅速安排了另一个会议,于5月14日星期一上午8点至上午9:30在麦金蒙中心举行。那些昨天确实在D.H. Hill图书馆找到席位的人对该计划有很多疑问,该计划将巩固现在在校园中分散到集中式商业办公室的许多服务。

But not every question could be answered with certainty, said Charles D. Leffler, vice chancellor for finance and business. That’s because the work to reorganize business services is so complex, it can’t be done all at once, or from the top down.

“Everybody’s world is going to shift some,” he said. “But I can’t tell you exactly what it’s going to look like.”

That’s by design, said Scott Inkley, who joined NC State in December as executive director of business operations. While university officials believe they’ve made progress in developing a framework for the reorganization, it will take the expertise of people on the ground – in the colleges, departments and units where services are provided – to flesh it out.

他说:“我们不会在真空中这样做。”“我们需要每个人的参与才能创造出真正效果很好的东西。”

计划中的集中中心

在论坛期间,Inkley介绍了上个月在9个月大量工作后的指导团队撰写的一份报告的亮点。该报告指出,NC State目前在校园内拥有36个业务部门,“不一致的资源,不一致的流程和不一致的培训”。

这些单位可以以更合乎逻辑和有效的方式合并,导致七个中心,称为业务运营中心(BOC),为赠款和合同,财务和预算以及人力资源提供集中服务。

The draft, written before the new College of Sciences was announced, recommended that the BOCs be organized in the following clusters:

  1. College of Agriculture and Life Sciences, College of Natural Resources.
  2. College of Engineering, College of Textiles, Centennial Campus Development.
  3. College of Physical and Mathematical Sciences, College of Veterinary Medicine.
  4. College of Design, College of Education, College of Humanities and Social Sciences, Poole College of Management.
  5. Student Affairs Auxiliary, Athletics, Housing, Campus Enterprises, Transportation.
  6. Provost, Student Affairs Office, Graduate School, Office of Research, Extension and Economic Development, Department of Undergraduate Academic Programs, Enrollment Management, DELTA, Diversity and Inclusion, Office of Equal Opportunity, Office of International Affairs, NCSU Libraries.
  7. Chancellor’s Office, Advancement, Legal, Finance and Business, Environmental Health and Safety, Facilities, Finance and Resource Management, Human Resources, Treasurer’s Office, Office of Information Technology.

员工的机会

Whatever their final configuration, the new centers will be staffed by current NC State employees, who will receive training and advancement opportunities.

“We couldn’t do this with new people,” Inkley said. “We’re creating a brand new organization. Only through your involvement will we be successful.”

在论坛之后,一名员工向他倾诉,许多人担心由于重新调整而可能会消除他们的工作。减少劳动力不是他说,该计划的一部分。实际上,重组比在校园内提供业务服务的员工提供的机会更多的机会。

“您多久有机会设计自己的组织和工作?”他问员工。

But it’s not just staff members who will benefit. In the end, Inkley said, the overhaul will pay big dividends across the university, making it more efficient and more responsive to the needs of the people who rely on business services, especially faculty.

Leffler echoed that message.

他说:“我们的目的是学术目的。”“我们不想在追逐行政问题的大量时间里燃烧。我们必须确保我们对他们的需求做出响应。服务是工作。”

Inkley补充说,没有人有兴趣增加更多的官僚机构或其他批准。

“If we can’t make things better, there’s no point in doing this,” he said.

尽管时间表并未确定,但重组可能会阶段推出,从秋天的过渡工作开始,然后在明年春季实施两个BOC。在校园社区重视之后,一系列建议将首先向总理批准steering team’s final report.

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  1. MTR,
    非常感谢您抽出宝贵的时间回应。你提出了一个好观点。商业服务的用户/客户也需要接受培训。随着中心的推出,我们的客户将接受新的流程和程序的培训,并且将提供面对面的支持以通过过渡来提供帮助。

    The BOCs will try to minimize the effort and time that Faculty and staff must spend on business transactions, and be responsive to their needs, including training.
    Scott

  2. I suggest a comprehensive customer service mentality and ongoing feedback system. For a centralized system to work, respect for the customers is essential, and information from each transaction is critical for success. This has worked well in universities where I previously served.

  3. As an economist I really appreciate this effort and work. The only drawback I have experienced so far is that with the changes I am told what will NOT work rather someone helping me through a process the first time. This makes it difficult for even a simple travel or personal reimbursement request. I do learn finally what will work but at least in my experience it has been through trial and error rather than constructive guidance. Regards … MTR