First Stop for New Hires

这是一个温暖的夏季下午，在乔伊纳游客中心（Joyner Visitor Center），客人爬上了在建筑物玻璃圆形大厅前闲置的两辆旅行车的空调舒适性时，他们微笑着。这些不是准学生检查娱乐和用餐机会，也不是父母评估交通和住房选择。他们是该大学最新教职员工的二十打，他们处于新员工介绍中。

As the buses pull out of the parking lot and head toward Centennial Campus, video screens come alive with a slideshow describing the nearby landmarks. As we move along, a GPS system cues the part of the video that corresponds to our location in real time. It’s a nice touch for a technology-rich university.

At the front of the lead bus, Amy Grubbs augments the video with additional information about NC State traditions, places and people. There’s a murmur of admiration as the bus stops on Main Campus Drive, balanced between Lake Raleigh’s placid waters to the right and the sleek glossy profile of the Hunt Library’s modern façade on the left.

随着公共汽车的继续，格鲁布斯（Grubbs）触及了关于how叫牛冰淇淋的热情讨论。是时候停下来吃午餐了吗？NC State新入职中心经理Grubbs表示同意。很快，当沿着沙利文大道（Sullivan Drive）的公交电动机（Bus Motors）驶下，她将在Fountain Dining Hall发放门票。

欢迎来到背包

Over lunch, Grubbs shares her vision for the new center and talks about the challenges of helping new employees navigate their first few weeks at the university.

她说：“第一个月是他们的信息超负荷。”“他们来找我们会容易得多。他们将确切知道与谁交谈，只要他们需要我们，我们就会有空。”

Not only will the staff in the Onboarding Center handle new employee orientation, they’ll also create employee ID cards on site, verify employment eligibility and help with issues like parking, tax forms and benefit selection. And they’ll introduce new faculty and staff to an online checklist that automates many of the common steps involved in beginning employment.

格鲁布斯说，总体目标是帮助员工感到自己是一个了不起的组织的一部分。

她说：“我们想帮助开始这种狼pa自豪感。”“欢迎来到背包。那是我们的座右铭。”

It helps that the Onboarding Center shares space in Joyner with Enrollment Management and Services, which operates the facility as a front door to the university, complete with informative kiosks, publications and programs for visitors and prospective students. The enrollment management staff generously agreed to share its conference rooms and tour buses for onboarding activities.

服务是重中之重

她从校园中招募的工作人员加入了Grubbs的工作：来自星期五学院的登机专家Chelsea Nuzum，HR的Angela Nicholson和校园企业的Emily Harrell。这三个人因其热情的个性和在校园的多年经验而受到重视。

Grubbs解释说：“我最大的事情是致力于客户服务的人。”“服务是我们的第一要务。”

Grubbs和她的团队的区别是站在​​大学的第一个商业运营中心，这是七个中心中的第一个，重点是特定的人力资源和金融领域。

格鲁布斯说：“开发和微调我们将要在中心遵循的过程真是令人兴奋。”“这很有趣，建立了我们的团队。”

The team is led by Nikki Price – the division’s human resources director – who worked with several volunteer committees of HR professionals, information technology experts and representatives of numerous campus offices to shepherd the complex project to completion. Organizational development professional Stephanie Kelber spearheaded the process improvement effort for more than a year. She’ll continue to provide assistance with training at the center.

More Consistent Experience

The reorganization had a lot of moving parts, but the payoff is a more consistent onboarding experience for employees, Grubbs says. Still, she’s leaving nothing to chance. Although her team now handles new employee orientation for everyone, for the first three months they’ll provide onboarding services on a pilot basis to just three entities on campus: the College of Humanities and Social Sciences, the Office of Information Technology and the Facilities Division.

That will give the team a chance to refine processes and work out bugs without impacting the entire campus. Beginning in September the center will open its doors wider, providing onboarding assistance to all departments at NC State.

Grubbs说：“我们肯定正在密切监视我们的流程，以确保它们按照自己的设计方式工作。”“到目前为止，我们得到了非常积极的反馈。”

That sentiment is echoed by John Craig, the center’s first client, who started a new job in the Department of Sociology and Anthropology this week. As a recent graduate with a Master of Fine Arts, he already knows a lot about the culture at NC State. “But there were quite a few benefits I didn’t know about,” he says. “I’m really interested in the tuition waiver.”

Grubbs强调，成功推出了第一个BOC并不是一个部门的成就。在这种情况下，成功的成功是在校园中真正拥有父母，从中央人力资源和金融到组成NC州的许多部门，部门和学院。

“For the Onboarding Center – and for the BOCS as a whole – the key is partnering with other campus units,” she says. “We don’t own all these processes but we partner with the people who do. Those partnerships are going well and we appreciate how open people are to collaborating and sharing services.”